HostMaza Terms & Conditions
All users of hostmaza services, and all customers upon signing up for hostmaza services, agree to comply with hostmaza Terms of Service ("TOS"). The spirit of the TOS is to ensure customers are using hostmaza services with due regard to the rights of other Internet users and in conformity with the requirements of the hostmaza network environment. The TOS are not exhaustive and hostmaza reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to www.hostmaza.com or notification of the modified TOS. Any complaints about a customer's violation of the TOS should be sent to email@example.com. Please see our abuse terms for more details on abuse policy. When you agree to the terms, you are also agreeing to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of hostmaza, this TOS supersedes any other agreement with hostmaza, whether written, oral, by conduct, or otherwise.
Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. hostmaza will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
Any script that consumes large amounts of resources is not allowed, such as (but not limited to): Bots, proxy scripts, rapid leech scripts, torrent related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts and plugins. Such scripts will be terminated immediately with no prior notice and account owners will not be eligible for a refund. We provide shared hosting, therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact hostmaza Sales or Support to ensure the script is allowed.
No account should not use more than 25% of their CPU limit consistently for more than 30 minutes. If you are consistently using 25% or more CPU, you will need to upgrade to the next available hosting plan. If you are using the maximum hosting plan and are still using 25% or more CPU consistently, then you have most likely outgrown a shared hosting environment and should therefore obtain a VPS or dedicated server to better suit your needs.
Any account suspended or terminated due to violation of our Terms of Service will not be eligible for a refund, including during our 30 day money back guarantee period.
Primary Domain Name changes of a Hosting service is not possible. But still you can create support ticket if possible on the server we will do that for you.
Server ResourcesSpam/Bulk Mail
hostmaza has a "No Tolerance" policy on Spam and bulk mail. Sending unsolicited, bulk and/or commercial messages over the Internet or by text messaging (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to hostmaza customers. hostmaza also does not allow CAN-SPAM compliant bulk email or consider emails not Spam just because you include an Opt-Out notice. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a hostmaza server, and selling or distributing software (on a Web site residing on a hostmaza server) that facilitates spamming. If a hostmaza server IP has become blacklisted due to spamming by a users domain name hosted on our servers, the violator will face immediate termination and no refunds will be given. hostmaza reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
Any client found to be spamming may face a spam cleanup fee from $250 - $500 depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.
Denial of Service Attacks
"Stress testing" or purposely receiving DDoS/DoS attacks is not tolerated on our servers.
This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any hostmaza account, be it shared/reseller/vps or dedicated server. Any account found actively and knowingly sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.
Offering/promoting/selling DDoS for hire services is not tolerated and will cause immediate suspension/termination.
The following material is not allowed on our shared and reseller hosting servers:
IRC related items
Nulled or pirated software
Image or File hosting
Rapid Leech scripts
File sharing applications (including cloud apps such as: ownCloud, NextCloud)
Spam or bulk mail scripts
Sites that promote illegal activity
Sites or forums that link to and/or distribute illegal content or copyrighted material
Sites that host or link to copyrighted material without proper consent
Auto-blog scripts or plugins
Social media (Facebook, Instagram, etc.) auto-post or auto-like scripts
Inodes are the amount of all the files located on your account. For example, an email stored in your account will be 1 inode, an email that contains 2 attachments will be 3 inodes. Any image, file, video, HTML file, folder and script file are each considered inodes.
We do not impose an inode limit, but instead offer a "fair usage" policy. If we find the account is using an abusive amount of inodes which is causing disruption for other clients, we will have no choice but to intervene which may result in account suspension.
Bandwidth usage in our shared hosting environments is considered unmetered. We do not impose a bandwidth limit, but instead offer a "fair usage" policy. If we find the account is using an abusive amount of bandwidth, we will have no choice but to intervene which may result in account suspension. Accounts willingly and knowingly using an abusive amount of bandwidth will face immediate suspension and/or termination and will not qualify for any refund.
Unlimited Disk Space Usage
Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes the usage of cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted. Unlimited means it's just not have a lower limit like 1GB, 10GB But 1TB, 1000TB. You can use any amount space what you need to build your website but we can disallow it when we need to.
-Reseller Plans Policy
If you want to resell hosting space, please see our reseller hosting plans.
All reseller accounts must abide by the same policies in our Terms of Service as any other account and are in no way exempt.
Resellers are not permitted to offer free hosting plans, free trial offerings or free email accounts with our reseller hosting plans.
hostmaza reserves the right to suspend or terminate any reseller client account(s) we find to be abusive, illegal, etc. as per our regular Terms of Service abuse policy without prior notification based on the severity of the abuse.
Resellers are not permitted to have any account in a suspended state for a period of more than 90 days. Since this falls under our backup storage policy and the storage of backups not being permitted in your account, any reseller cPanel sub-account found to be suspended for more than 90 days will be terminated in accordance with this policy. If you have a need for the account and it will be in a suspended state for more than 90 days, we suggest making a full backup of the account and storing the backup file remotely.
Resellers are permitted to create 1 backup job per reseller account in JetBackup. Any additional jobs created may be removed at our discretion.
Dedicated IP addresses purchased from hostmaza are non-transferrable and cannot be transferred to a new host. The assigning of dedicated IP addresses are subject to ARIN's new policies which require justification for the need of the IP address. An example of proper justification includes, but not limited to: SSL certificates, reseller accounts and dedicated servers. hostmaza will deny requests for dedicated IP addresses without proper justification.
hostmaza want do all job that your website will be up and running at least 99.9% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where hostmaza.com has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Domain Registrar issues with subscriber's domain name, connection issues between the client's location and hostmaza.com data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that hostmaza.com cannot directly influence.
Data center Locations are subject to availability and choosing a specific location during your order does not guarantee that location. hostmaza reserves the right to substitute the chosen server location as necessary and/or move accounts to other server locations as needed.
hostmaza performs daily full account backups on each and every account we host. Daily backups include the backup of all account data, email accounts and MySQL databases. Reseller accounts and their client accounts are included in the accounts we backup as part of our disaster recovery plan, however, Resellers are encouraged to backup their own accounts as an additional safeguard. No guarantee of the backups we perform is expressed or implied.
Ownership of Web Site
The legal owner of customers' Web sites and accounts with hostmaza will be the individual or organization whose name is listed in hostmaza database as the owner. Customers will fully cooperate with and abide by any and all of hostmaza security measures and procedures in the event of any dispute over ownership of customers' Web sites and accounts with hostmaza.
hostmaza servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing hostmaza services, all hostmaza customers certify that they and/or the organization they represent in procuring services from hostmaza are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a 'suspected terrorist' as defined in Executive Order 13224; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto. hostmaza reserves the right to immediately terminate any account containing, providing access to or linking to illegal material. Clients terminated for violating our copyright policy or Terms of Service will not be eligible for refunds or backups of their data.
The Digital Millennium Copyright Act ("DMCA") sets forth the law regarding the use of copyrighted materials on the Internet. All hostmaza customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a hostmaza customer (per the DMCA) to hostmaza must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at hostmaza sole discretion.
DMCA Copyright Infringement Notification Requirements:
Send the notification via email to:
Or submit a ticket to our Abuse department Here
The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the web site of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.
hostmaza is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that hostmaza will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.
In the event that hostmaza must remove, or disable access to, material on your web site that is alleged to infringe another's copyright under the DMCA, you acknowledge and agree that hostmaza may do so by disabling access to your entire web site or terminating your account.
The use of hostmaza services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. hostmaza is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.
hostmaza customers agree to protect, defend, hold harmless, and indemnify hostmaza, any third party entity related to hostmaza (including, without limitation, third party vendors), and hostmaza executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of hostmaza services.
The hostmaza service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. hostmaza expressly disclaims any representation or warranty that the hostmaza service will be error-free, secure or uninterrupted. No oral advice or written information given by hostmaza, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. hostmaza and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL hostmaza (INCLUDING, WITHOUT LIMITATION, hostmaza' EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING hostmaza' SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR hostmaza SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY hostmaza SERVICES EVEN IF hostmaza HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. hostmaza' TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOS OR hostmaza' SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY hostmaza OR hostmaza' REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
hostmaza may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with hostmaza services. Certain changes to hostmaza services may affect the operation of customers' personalized applications and content. Each customer is solely responsible, and hostmaza is not liable, for any and all such personalized applications and content, except as expressly agreed to by hostmaza.
Lifetime Free Domain
If you want your Lifetime Free Domain benefit continiously you have to pay your invoice within Due date. After suspension of service and domain expiry you have to pay for the domain.
Backup of Data
Except where hostmaza has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and hostmaza is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with hostmaza services. hostmaza servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.
Governing Law and Severability
The TOS, and any other agreement for hostmaza services, will be governed by and construed in accordance with the laws of the State of Michigan, USA without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and hostmaza will take place in Michigan, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOS or other hostmaza agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOS or the agreement will continue in full force and effect.
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between hostmaza and its customers. Each of hostmaza and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
Construction and Interpretation
Wherever in this TOS the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOS into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOS. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOS.
Complete Agreement and Exclusivity
The TOS, and/or any other specific agreement for hostmaza services, constitutes the complete understanding and agreement between hostmaza and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of hostmaza, the TOS supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOS, and/or any other specific agreement for hostmaza services is between hostmaza and its customers only and will not confer any rights in any third party except as otherwise expressly provided by hostmaza.
Refusal of Service
We reserve the right to refuse, cancel or suspend service at our sole discretion. All sub-networks, distributive hosting sites of hostmaza.com must adhere to the above policies.
Third Party Providers
You agree that certain services may be provided by third party providers of hostmaza and that your use of such services may be subject to further agreements, policies, terms, and conditions in addition to those contained or referenced in this Agreement.
Abuse Towards Staff
hostmaza will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. hostmaza reserves the right to decide what is considered abusive and immediately suspend or in severe cases, terminate clients that commit the abuse.
*** Billing Policy ***
The following Terms of Service constitute hostmaza Billing Policy and apply to ALL hostmaza customers:
Customers agree to make payment of their balance due within three (3) days of the Account Statement Date.
All VPS/dedicated hosting accounts are due on the date due. If not paid on the due date, the server will be deactivated and scheduled to be formatted and redeployed.
Accounts that are five (1) days past due will be automatically assessed a late fee of 10% of the total invoice amount or minimum 49/-
15 Day Money Back Guarantee
Each of hostmaza web hohsting/cloud hosting/reseller hosting plans carries a 15 days money back guarantee. If we were unable to provide the said service. Or the service has major issues. Then we will refund the full amount.
The following services and conditions do not qualify and/or can render the 15 Day Money Back Guarantee void: (a) Server Management Services, Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 15 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent in 5 business days (excluding holidays) before the first 30 days to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.
Refunds are only available in accordance with the 15 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. In some cases on Account Credits. There are no refunds offered or promised after 15 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. hostmaza has full power in judgement of providing refunds for our promotional offers.
We also reserve the right to subtract any payment processing fees when issuing refunds.
There are no refunds given at any point for the following services:
Dedicated Server plans
VPS Server plans
Server Management Services
Any addon services
hostmaza policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
hostmaza reserves the right to update the Terms of Service (TOS) without prior notice and no warranties shall be implied or given.